These products are from high quality crafts, our horsewhips are handmade which means you need to accept a three-week delay once the order is placed. Therefore, the orders are generally shipped within a working 21-day delay after the payment was received. They are shipped via our carrier.
The orders can also be collected freely by the customer, directly at the “Cravaches” Department in the SQUARE PARTNERS SA company, located in Tecnosud, 100, rue James Watt - 66100 Perpignan (France). Our advisers get in touch with the customer as soon as the order is ready in order to agree on methods to collect your order. Coming unannounced to see if the order is ready is not necessary. Regardless of the delivery method you chose, we send a confirmation email when the order is sent or available.
The delivery costs include the preparation and wrapping costs as well as the shipping fees. The preparations costs stay the same, whereas the shipping costs vary according to the total weight of the package and the destination. We advise you to gather all your articles in one single order. We can't put together two orders placed separately and shipping fees apply to each one of them.
Every order is carefully wrapped to decrease the risks of broken objects. The dimensions of the shipping tubes are appropriate and the articles are correctly protected. However, if an order arrived with damages, even partially, we advise you to refuse the delivery and call one of our advisers as soon as possible at 04 68 34 34 64.